FAQ
Questions & answers
Straight answers about our services, estimates, what to expect, and where we work.
We aim to reply within 10 minutes. Or request a quote online
Licensed, insured & bonded in New Mexico · Open 24 hours · Free estimates
FAQ
Frequently asked questions
The changeover
What does the changeover cost?
$99 plus tax covers one swamp cooler shutdown and one furnace startup, including the CO test and the written checklist. Extra units, parts and repairs are quoted before any work. The offer ends Nov 30, 2026.
What do I get at the end of the visit?
A completed written checklist with the checks performed, the actual CO readings, and any concerns or recommended follow-up.
Is a heat-exchanger inspection included?
No. Heat-exchanger inspection isn't part of the changeover.
Is the changeover the same as a full furnace tune-up?
No. The changeover is a furnace startup and operating check with a carbon monoxide test and a written checklist, done in the same visit as your swamp cooler shutdown. Deeper annual furnace maintenance is quoted separately, and heat-exchanger inspection isn't included.
When should I book it?
Before freezing nights arrive. National Weather Service 1991–2020 averages put Albuquerque's first freeze around Nov 3 at the Sunport and in late October in the Foothills and South Valley, so earlier is better.
What happens if you find a problem?
We note it on your checklist and explain it. Any part or repair is quoted first, and nothing extra is done without your OK.
How do I book?
Call or text (505) 977-1880, or send the quote form. A photo of the cooler and the furnace plus your ZIP code helps us schedule faster.
Does the $99 cover more than one cooler or furnace?
No. The $99 + tax covers one swamp cooler and one furnace. If you have more than one of either, we quote the extra units before any work, and nothing extra is done without your OK.
When does the fall special end?
The $99 + tax changeover offer ends Nov 30, 2026. Call, text or send the quote form to get on the schedule.
Heating
Does furnace startup include a CO test?
Yes. The CO test is recorded on the written checklist with the actual readings.
Is annual furnace maintenance the same thing?
No. Annual furnace maintenance is separate and quoted separately.
Do you inspect the heat exchanger?
Heat-exchanger inspection isn't included in startup or the changeover.
Cooling
Do you work on rooftop coolers?
Yes, rooftop coolers are part of the shutdown service. Tell us if the home is one or two stories so we can confirm scope and price before any work.
What should I send to get scheduled?
A photo of the cooler, your neighborhood, and any existing problems.
When should a swamp cooler be winterized?
Before the first hard freeze. In Albuquerque that is usually late October to early November depending on the neighborhood. See our winterizing guide.
Electrical
What should I send for an electrical quote?
Text photos of the panel, fixture or area, a short description of the work, and your neighborhood.
When should I call right away?
If you notice a burning smell, a hot outlet, or a breaker that keeps tripping, call us right away. If you smell gas or think you have a carbon monoxide emergency, leave the home and call 911.
General contracting
How does a general contracting job start?
Every job starts with a clear scope and a written itemized quote. Text photos and a short description of the work, and your neighborhood, and we go from there.
Rentals & service area
Do you work on rental properties?
Yes. Tell us the number of units, the ZIP codes, and who can give access. Each unit gets its own checklist, and anything beyond one cooler and one furnace is quoted before any work.
What areas do you serve?
Albuquerque, Rio Rancho, Bernalillo and surrounding areas. Text your neighborhood to (505) 977-1880 if you're not sure.
New-homeowner home check
Is this a home inspection?
No. It's a contractor walk-through with written findings and a repair estimate, not a real-estate home inspection.
Can you do the repairs you find?
Repairs are quoted within our New Mexico contractor license. Anything outside it, we'll tell you and refer you.
What does it cost?
Call or text for a quote.
Working with us
Are estimates free?
Yes. Estimates are free.
Do you warranty your work?
Yes. We give a 1-year warranty on labor.
Do you pull permits and schedule inspections?
Yes. We pull permits and schedule inspections.
Do I get a written quote?
Yes. We give written itemized quotes before work starts.
Do you give an arrival window?
Yes. We give an arrival window and text when we're on the way.
Do you clean up after the job?
Yes. We clean up after every job.
About Arrow Ridge
Are you licensed and insured?
Yes. Arrow Ridge Contracting LLC is a licensed, insured and bonded New Mexico contractor.
What are your hours?
We're open 24 hours a day, 7 days a week. Call, text or send the quote form any time. We aim to reply within 10 minutes. Visit times are set with you when you book.
How do you take payment?
Ask us about payment when you book. Call or text and we'll go over what works for your job.
Can I text instead of calling?
Yes. Text (505) 977-1880. Photos of your equipment are welcome and usually get you a faster, firmer answer.
Still have a question?
Call or text us. Photos of what you are asking about help. We aim to reply within 10 minutes.
